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Operations Officer (West)
Job Title: Operations Officer (West)
Contract Type: Fixed Term contract until end of March 2028.
Are you a contract management professional looking for an exciting new opportunity tackling environmental issues?
Joint Waste Solutions is the local authority partnership team that manages the joint waste collection and street cleaning services contract in Elmbridge, Mole Valley, Surrey Heath and Woking.
This role will support the Operations Manager in managing the waste collection and street cleansing contract by working effectively with the contractor to deliver a high level of service in compliance with the contract specification.
You will be involved in monitoring the day-to-day performance of the contract, working with the contractor to improve customer satisfaction in services, and monitoring health and safety. You will be proactive in identifying issues in these areas and work with the contractor to resolve them successfully. You will also investigate and resolve escalated complaints from residents and councillors, working closely with colleagues in our partner authorities as required.
With a broad range of work to get involved in, you can expect to have a working week which sees you split your time equally between desk-based work and being out and about in the contract area.
You’ll need excellent verbal and written communications skills, have effective interpersonal and negotiating skills, able to manage a range of projects and deliver them to deadline. The successful candidate will have knowledge in monitoring contracts and using performance management systems.
Full details of the role and person specification are included in the role profile.
Benefits of working for JWS include a minimum of 24 days annual leave (up to an additional 5 days following five years continuous local authority or other associated service), Local Government Pension Scheme and lifestyle rewards benefits. We’re committed to providing excellent training and development opportunities and we prioritise the physical and mental wellbeing of all team members. We offer flexibility to help them maintain a good work-life balance, including working from home, where appropriate to the role.
In addition, as an essential car user, this role has an allowance of £1,239 per annum as well as a rate of 45p per mile when carrying out work relating to the role.
In our 2023 staff survey we asked for key words to describe JWS and the ones most quoted were passionate, flexible, welcoming and solutions-focused. Join our team and we’ll make sure you have all the support you need to feel the same. You can read more about working for us and the full employee benefits on our website.
If this sounds like a job for you then we want to hear from you.
For an informal discussion about this role, please contact Sarah Beck on 07824 835839 or at sarah.beck@jointwastesolutions.org.
No agencies.
Previous applicants need not apply.
Closing date: 22 June 2026 (23:59)
Interview date: Week commencing 6 July 2026
Equal Opportunities
Joint Waste Solutions is committed to equality of opportunity in employment and service delivery and welcomes applications from all sectors of the community. If you are unable to apply online for reasons of disability, please get in touch using the contact details in the advert above to discuss any reasonable adjustments that may be made to accommodate your individual requirements. Please note: Joint Waste Solutions is hosted by Surrey Heath Borough Council so the council will be the employer for this post. All successful applicants will be subject to pre-employment checks in line with BPSS guidelines, which includes standard identification, referencing and unspent conviction checks. Joint Waste Solutions and Surrey Heath Borough Council undertakes not to discriminate unfairly against any subject of a disclosure on the basis of conviction or other information revealed. For the best chance of successful application, please read the job description fully before applying for this vacancy as it contains information you will need to refer to when applying. We do not accept CV’s submitted without a fully completed application form. If you have not heard from us within four weeks of the closing date you should assume that your application has been unsuccessful. All unsuccessful applications will be removed and confidentially disposed of six months after the closing date.
How to apply
Please apply online via the link below. Make sure to read the instructions carefully and complete all sections of the form. The 'Experience, Skills and Achievements’ section is the most important part of the application as this will be used for shortlisting. Use this section to highlight your experience and give examples of your relevant skills. You need to specifically address the requirements of the job profile, so read it carefully before you start your application.